TERMS & CONDITIONS

Privacy & Safety

We operate the website www.goodrub.co.uk Our business and registered address is:

17 Manor Crescent

Hawarden

Flintshire

CH5 3PS

Countries Serviced by Good Rub

Customers residing in the United Kingdom of Great Britain and Northern Ireland only intend our site for use. We do not accept orders from individuals outside those countries.

Our Contract with You

No contract exists between you, the customer and us, Good Rub, until such a time as your order for goods is confirmed and the goods are dispatched. Good Rub shall not be deemed to have accepted your order until that time and may refuse or cancel your order, notwithstanding that an automatic confirmation of your order may have been received by you.

Pricing and Availability

Your PayPal account, credit or debit card will normally be charged at, or shortly after, the time that your order is placed. Prices for all goods are listed on the website. Prior to finalising you will be shown the total price for the goods inclusive of VAT and any delivery charges. In the event that we have sold out of any items you have ordered, you will be informed by e-mail within 5 working days.

Forms of Payment

We accept debit card, credit cards and PayPal transactions as payment for any Good Rub order. Additionally, all orders must be placed on the website, no phone ordering is allowed.

Delivery

Good Rub do everything it can to ensure that the goods are delivered promptly. However, time shall not be of essence in relation to your contract with Good Rub, and late delivery shall not affect the contract with Good Rub. If Good Rub is aware of any anticipated lengthy delay in the delivery of the goods you have ordered, Good Rub will attempt to contact you and keep you advised of the likely date for delivery.

In such cases that delivery, in the opinion of Good Rub, is not possible, then the company reserves the right to cancel the order.

Packaging

All packaging is non-returnable, but can be recycled.

Order Cancellation

This right of cancellation is derived from the Consumer Contracts (Information, Cancellation and Consumer contracts) Regulations 2013 and applies only to persons falling within the definition of “consumer” as defined in Regulation 4 of the said Regulations, as amended from time to time. This section does not apply if you are not a “consumer.”

You have the right to cancel your order at any time, until the product has been dispatched for delivery. You may exercise your right to cancel your order by writing to Good Rub, by e-mail to goodrubinfo@gmail.com

Returns Policy

(This policy includes section 7, your rights to cancellation) Good Rub do not offer the right of product returns.

Losses

Good Rub will only be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when the contract was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, goodwill or wasted expenditure). Good Rub does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

Governing Law

In the case of Non-Consumer transactions, these conditions are governed by and construed in accordance with the laws of Scotland.

Licence for website access

Good Rub grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Good Rub This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Good Rub are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

* for fraudulent purposes, or in connection with a criminal offence or other unlawful activity

* to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”

* to cause annoyance, inconvenience or needless anxiety

All content included on the website, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Good Rub, its affiliates or its content suppliers and is protected by Scottish and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Good Rub and its affiliates and is protected by copyright and database right laws. All software used on this website is the property of Good Rub, our affiliates or our software suppliers and is protected by copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Good Rub's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Good Rub's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Good Rub's express written consent

Good Rub and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

Electronic communications

When you visit Good Rub or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. This condition does not affect your statutory rights

PRIVACY & SAFETY

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

– “Log in Cookies” help to keep customers logged in to our site over a 2 week period if they ask our website to keep them logged in for this period using the “remember me” option on our login panels

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

At Good Rub we use an automated, “blind” credit card processing system; we do not ever see your full credit card number or the expiration date. You will have the option to store your credit card information when you create an account.

We also provide an option to pay for transactions using PayPal. When you use PayPal’s website to make a payment to us, you are subject to PayPal’s Privacy Policy, which you can review on their Privacy Policy page.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you about your order until your order has been delivered successfully;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 16.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

FAIR INFORMATION PRACTICES

The Fair Information Practices Principles form the backbone of international privacy laws and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email

Within 7 business days

We will notify the users via in-site notification

Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.